Home Insurance Ombudsman Complaints
If the response from your insurance company isn't satisfactory, make a formal complaint. Financial service providers must deal with any complaints within eight weeks, so ensure your position is clear by heading an email or letter 'Complaint'.
On 1 November 2018, the Financial Ombudsman Service (FOS) was replaced by the Australian Financial Complaints Authority (AFCA). AFCA deals with all new financial services complaints from this date, and manages any ongoing complaints previously lodged with FOS.
The Insurance Ombudsman scheme was created by the Government of India for individual policyholders to have their complaints settled out of the courts system in a cost-effective, efficient and impartial way.
The Insurance & Financial Services Ombudsman Scheme resolves complaints about insurance & financial services. Our service is free and independent See our videos Make a complaint. Find a Participant Find a Participant.
Home / Consumer rights and complaints / Insurance problems and complaints. If you have a problem with your insurance company that you can't solve with them, you can take your complaint to a free dispute resolution service. Complaints — Insurance and Financial Services Ombudsman
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